FAQ

For any question please contact now:    

–How do you work during a new coronavirus infection (COVID-19)?

We are working in the same mode, but locally there are some delays in delivery terms. This is due to technical difficulties in the work of postal services. We guarantee that you will receive the ordered product as before or refund money.

-Where are you located?

We are located in Siberia, in a place where the Siberian musk deer lives, and here we harvest it.
 

-Are you offering real Siberian musk?

Absolutely real. We have been doing this for more than 5 years and have many satisfied customers around the world. Musk is a very rare thing and there are so many who are trying to sell a fake under the guise of this musk. We live in Siberia and harvest the musk of Siberian musk deer. On our site you can buy real Siberian musk 100%!

Below are screenshots of satisfied customers.

Else to read other customer reviews, look at Google: sibermusk.com-feedbacks or NinjaRobb – customer feedbacks

-If I have a question about payment/delivery or other and urgently need to get an answer, what should I do?

 To get an answer fast, you need to write to our WhatsApp, Telegram +44 747 882 1627 CONTACT NOW:    

to get an answer within 12 hours, you need to make a request through the feedback form on the link https://sibermusk.com/write-to-us/

-If I don’t receive my item?

 If you do not receive item, we guarantee a full refund. We use trusted carriers and provide a tracking number for the items all the way, so 100% of our customers receive the goods.

-What countries do you ship to?

 United States, Canada, France, Germany, Spain, Italy, Netherlands, Norway, United Kingdom, United Arab Emirates, Qatar, Saudi Arabia, Korea, China, India, Pakistan, Australia, Malaysia, Singapore. 

-Will I be able to track my item?

 Yes, regardless of the shipping method you choose, we will provide a tracking number and you will always know where your package is

-Can I get a discount?

Yes, you can get a 10% discount on the promo code for the first order. To get a discount for the first order, you need to make a request by e-mail sibermusk@gmail.com marked “promo code for first order”. After receiving the special code, you need to enter it in a special frame in the checkout page before payment and the system will automatically calculate your discount. Please note that the promo code is valid for 12 hours after receipt and only for the first order.

-What is the delivery time to my country?

Standard shipping: 14-30 days

Express shipping via EMS Express: 7-17 days

-Can I be sure the customs won’t block my item?

Yes, we have extensive experience with different countries of the world and know how to send the goods to easily pass customs. Be sure you do not have to pay customs duties and your order will not be delayed at customs.
 

-What payment methods do you accept? 

You can pay for your order online using PayPal or Stripe (Visa and Mastercard credit cards are supported).

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